AI Seller uses approved business data to support sales and customer-service conversations. Seller Hub brings inbox, customer context, assignment, human takeover, and processing status together.
Configure AI Seller
- Create a Seller and configure its role, response style, model, and instructions.
- Attach approved RAG sources, Data Engine views, Skills, and apps.
- Connect a channel, assign the Seller, and choose automated or reviewed operation.
Actions through connected apps
Product, order, shipping, payment, or CRM actions are available only when the corresponding app is installed, authorized, and granted the required tools.
Human takeover
A team member can claim a conversation, reply directly, and return it to AI later. Status, ownership, and history remain in the same conversation.