LynaX

A sales solution built on LynaX

LynaX AI Seller

Bring conversations from connected channels into one place, use business data to respond, and route the right conversations back to your team when needed.

Available in the productOmnichannel inboxCustomer contextHuman handoffCampaigns and reporting

One connected sales workflow

From a message to the next best action

AI Seller connects conversations, customer data, and business tools while keeping people in control.

  1. 01

    Connect

    Bring the chat channels you use into one workspace.

  2. 02

    Understand

    Use history, business data, and segments to keep the right context.

  3. 03

    Respond

    AI replies and uses authorized tools when the situation calls for them.

  4. 04

    Hand off

    Your team can observe, guide AI, or take over the conversation.

  5. 05

    Measure

    Track conversation, campaign, and operational activity.

Real Seller Hub UI

AI works while your team keeps the full picture

Follow conversations, customer context, and automation state from the same operating surface.

Monitor multiple conversations on one board

Filter by channel and AI Seller, see the latest activity, and open the conversation that needs attention.

Practical applications

One operating system for AI and your sales team

Inbox, people, campaigns, and reports all work from the same data and permission model.

Omnichannel inbox and human takeover

Track conversations by channel, state, and AI Seller, then let a person step in when the situation needs human judgment.

Customer profiles and segments

Manage customer details, interaction history, custom fields, and segments for follow-up or campaigns.

Scheduled broadcasts with channel policies

Prepare content, choose a segment, schedule delivery, and follow the sending rules of each platform.

Conversation and operations reporting

Track activity across channels and campaigns so your team can see what happened and decide what to do next.

Controlled automation

AI supports the sale without taking control away from your team

Data, actions, and reply behavior stay within the boundaries you configure.

Human handoff

Observe, guide AI, or take over a conversation without losing its history.

Business data

Connect knowledge, Data Engine, and customer profiles to keep responses grounded in context.

Channel policies

Apply the sending rules and response modes required by each connected platform.

Actions through connected apps

Look up or update CRM, product, and order data when the relevant app is connected and authorized.

Conversation channels

Connect the places where customers already message you

Bring supported customer channels into one workspace. Availability and setup requirements vary by platform and account permissions.

Facebook Messenger

Instagram

Zalo OA

Website Chat

WhatsApp Business

Telegram

LINE

Human control stays visible

Automate without losing ownership

Conversation state, access boundaries, handoff, and usage remain visible to the team operating AI Seller.

Approved customer context

AI Seller uses only the Data Engine views, RAG sources, Skills, and apps assigned to it.

Human takeover

A teammate can claim a conversation, reply directly, and return it to AI while preserving history.

Policy and usage visibility

Channel policy, delivery status, and AI usage remain available for operational review.

Connect sales data and actions

AI Seller can use tools from the MCP Marketplace or your own API within the permissions you grant.

Explore apps

Bring your first conversation into Seller Hub

Create a workspace, configure AI Seller, and connect the channel that matches how your team sells.

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