Refund Policy

LynaX is a digital software service provided through subscriptions and one-time add-ons. Unless required by applicable law, fees already paid are non-refundable after the service or access has been activated.

If a transaction is processed by Paddle, Paddle acts as Merchant of Record. Certain refund requests may be reviewed by Paddle under Paddle policies, consumer protection law, or payment network rules.

You may cancel subscription renewal at any time from your account or by contacting support.

When you cancel, your subscription remains active until the end of the current paid billing period. Cancellation prevents future renewal charges but does not automatically refund the current paid period.

Add-ons such as credits, extra users, extra AI Agents, or extra AI Sellers are one-time transactions unless clearly stated otherwise at checkout.

Add-ons or credits that have been delivered and are immediately available are generally non-refundable, except where required by law or where a serious service issue prevents you from using the purchased entitlement.

We may review refund requests case by case for clear billing errors, duplicate charges, severe unresolved technical issues, or situations where applicable law requires a refund.

Refund requests should be submitted within a reasonable time after the transaction and include your account information, transaction ID, and a description of the issue.

For transactions handled directly by LynaX, contact [email protected].

For transactions processed by Paddle, use the link in your receipt email or Paddle buyer support. Paddle may request more information and decide the result under its policies.

If a refund is approved, access to the related subscription, add-on, or credits may be revoked or adjusted.

If you have an issue with a transaction, we encourage you to contact LynaX or Paddle before opening a chargeback with your bank or card issuer.

In the event of a chargeback, dispute, or payment reversal, access to the related service may be suspended or revoked while the matter is reviewed.

We may update this refund policy from time to time. The version in effect at the time of your transaction applies to that transaction unless applicable law requires otherwise.