Unified queue
Conversations from connected channels share a searchable, filterable queue.
Omnichannel inbox
One place for every connected conversation
Follow messages from connected channels, recover conversation history, and coordinate AI with your team without switching tools.
Supported channels in one shared operations view
Seller Hub
LiveSearch conversations
M
Messenger conversation
Needs review
Z
Zalo OA contact
In progress
W
Website Chat
In progress
Messenger conversation
AI Seller · Assigned
I need a little more information before deciding.
I found the relevant information. Would you like the details or to speak with a teammate?
Context and history retained
Core capabilities
Designed for daily operations
Continuous history
Review messages, files, and ownership changes in the same conversation.
Customer context
Profiles, memory, people, and segments give replies useful context.
AI and people together
Automate where appropriate and hand off when judgment is needed.
Inside the product
Every step has a state you can inspect
Your team can configure the workflow, monitor its state, and step in from these product views.
01
Unified queue
Conversations from connected channels share a searchable, filterable queue.
Omnichannel inbox
AllNeeds reviewAssigned
AI handling
Website visitor
Needs product context and the next action.
Messenger contact
Needs product context and the next action.
Team needed
Messenger contact
Needs product context and the next action.
Zalo OA contact
Needs product context and the next action.
Resolved
Zalo OA contact
Needs product context and the next action.
Website visitor
Needs product context and the next action.
02
Customer context
Profiles, memory, people, and segments give replies useful context.
Website visitor
Website ChatI would like a teammate to help with this choice.
I will pass the full context to the support team.
Customer profile
Conversation history
Last 8 messages retained
Owner
Sales teammate
AI retained the context before handoff.
Take over conversationSupported conversation channels
Bring supported conversations into one inbox. Availability depends on each platform’s permissions and account requirements.
Facebook Messenger
Zalo OA
Website Chat
WhatsApp Business
Telegram
LINE
Implementation flow
From connection to operation
Sending and automated replies remain subject to each platform’s permissions and policies.
- 01
Connect
Authorize a channel and verify its webhook.
- 02
Assign AI Seller
Choose the Seller, data, and operating mode.
- 03
Operate
Monitor, assign, and take over from the inbox.
Start with a workflow you can control
Create a workspace, connect only the data you need, and test the flow before expanding automation.