Respond
I found relevant information in the business data. Let me show you the closest matches.
Conversation channels
Omnichannel Inbox
Bring Omnichannel Inbox conversations into Seller Hub, keep customer context together, understand supported images, and let a teammate step in when judgment is needed.
Human handoff
Seller Hub
LiveSearch conversations
O
Omnichannel Inbox customer
Needs review
F
Find products from customer images
In progress
H
Human handoff
In progress
Omnichannel Inbox customer
AI Seller · Assigned
I need a little more information before deciding.
I found the relevant information. Would you like the details or to speak with a teammate?
Context and history retained
Practical applications
One operating system for AI and your sales team
Customer context
Each thread keeps its source and message history so AI and people can continue with the right context.
Find products from customer images
Available on supported plans and channels when image data is connected. A teammate can review the suggested match before responding.
Human handoff
Observe, guide AI, or take over a conversation without losing its history.
Inside the product
Every step has a state you can inspect
Your team can configure the workflow, monitor its state, and step in from these product views.
01
Respond
I found relevant information in the business data. Let me show you the closest matches.
Omnichannel inbox
AllNeeds reviewAssigned
AI handling
Website visitor
Needs product context and the next action.
Messenger contact
Needs product context and the next action.
Team needed
Messenger contact
Needs product context and the next action.
Zalo OA contact
Needs product context and the next action.
Resolved
Zalo OA contact
Needs product context and the next action.
Website visitor
Needs product context and the next action.
02
Find products from customer images
Available on supported plans and channels when image data is connected. A teammate can review the suggested match before responding.
Website visitor
Website ChatI would like a teammate to help with this choice.
I will pass the full context to the support team.
Customer profile
Conversation history
Last 8 messages retained
Owner
Sales teammate
AI retained the context before handoff.
Take over conversationSupported conversation channels
Bring supported conversations into one inbox. Availability depends on each platform’s permissions and account requirements.
Facebook Messenger
Zalo OA
Website Chat
WhatsApp Business
Telegram
LINE
Implementation flow
From connection to operation
Bring supported customer channels into one workspace. Availability and setup requirements vary by platform and account permissions.
- 01
Connect
I sent a photo. Can you help me find the matching product?
- 02
Understand
Available on supported plans and channels when image data is connected. A teammate can review the suggested match before responding.
- 03
Retrieve in context
AI Agent and AI Seller search the approved data layer when a request needs business-specific evidence.
- 04
Respond
I found relevant information in the business data. Let me show you the closest matches.
- 05
Hand off
Your team can observe, guide AI, or take over the conversation.
Bring your first conversation into Seller Hub
Create a workspace, configure AI Seller, and connect the channel that matches how your team sells.