Clear conversation state
See what is open, waiting, handled by AI, or owned by a team member.
AI Seller operations center
Monitor conversations and step in at the right time
Seller Hub keeps status, ownership, customer context, and reply history in one workspace so your team always knows what AI is handling.
Conversations, assignment, and human takeover in one flow
Seller Hub
LiveSearch conversations
W
Website lead
Needs review
I
Instagram inquiry
In progress
M
Messenger follow-up
In progress
Website lead
AI Seller · Assigned
I need a little more information before deciding.
I found the relevant information. Would you like the details or to speak with a teammate?
Context and history retained
Core capabilities
Designed for daily operations
Intentional assignment
Assign an owner and keep responsibility visible throughout the conversation.
Human takeover
A teammate can take over, reply directly, and return the conversation to AI.
Context for decisions
Customer profile, memory, and history support review before action.
Inside the product
Every step has a state you can inspect
Your team can configure the workflow, monitor its state, and step in from these product views.
01
Clear conversation state
See what is open, waiting, handled by AI, or owned by a team member.
Conversation operations
AllNeeds reviewAssigned
AI handling
Website visitor
Needs product context and the next action.
Messenger contact
Needs product context and the next action.
Team needed
Messenger contact
Needs product context and the next action.
Zalo OA contact
Needs product context and the next action.
Resolved
Zalo OA contact
Needs product context and the next action.
Website visitor
Needs product context and the next action.
02
Human takeover
A teammate can take over, reply directly, and return the conversation to AI.
Website visitor
Website ChatI would like a teammate to help with this choice.
I will pass the full context to the support team.
Customer profile
Conversation history
Last 8 messages retained
Owner
Sales teammate
AI retained the context before handoff.
Take over conversationImplementation flow
From connection to operation
Visibility and actions follow each member’s workspace role.
- 01
Receive
Messages from connected channels enter Seller Hub.
- 02
Handle
Routing and assignment determine responsibility.
- 03
Review and resolve
Track status and preserve the full history.
Start with a workflow you can control
Create a workspace, connect only the data you need, and test the flow before expanding automation.