LynaX

Zalo Official Account

Bring Zalo OA conversations into the same sales workflow

Authorize a Zalo OA, assign AI Seller, and track conversations, ownership, and history in Seller Hub.

Explore AI Seller

OA authorization, conversation state, and human takeover

Seller Hub
Live
Search conversations
Z

Zalo OA inquiry

Needs review

A

Account update

In progress

A

Assigned to Sales

In progress

Zalo OA inquiry

AI Seller · Assigned

I need a little more information before deciding.
I found the relevant information. Would you like the details or to speak with a teammate?
Context and history retained

Core capabilities

Designed for daily operations

01

OA connection

Authorize an Official Account and verify webhook status.

02

Consistent context

Seller uses the data and instructions assigned to the conversation.

03

Seller Hub visibility

Review platform, state, owner, and message history.

04

Extend through apps

Add product, order, or shipping actions through authorized apps.

Inside the product

Every step has a state you can inspect

Your team can configure the workflow, monitor its state, and step in from these product views.

01

OA connection

Authorize an Official Account and verify webhook status.

Zalo OA

Connected

Official Account

LynaX Demo

Access authorized
Webhook active

Assigned AI Seller

AI

Sales Assistant

Controlled automation

Data and tools remain within the permissions you grant.

02

Seller Hub visibility

Review platform, state, owner, and message history.

Customer conversation

Zalo OA
Can you check the status of my request?
I am checking the connected data now.

Operating state

Received by webhook
History retained
3Ready for handoff

Implementation flow

From connection to operation

ZNS and specialized message types require an eligible OA and approved Zalo templates and policies.

  1. 01

    Authorize OA

    Select the Official Account and grant access.

  2. 02

    Configure Seller

    Assign AI, data, and tools.

  3. 03

    Verify delivery

    Run a test and review status.

Start with a workflow you can control

Create a workspace, connect only the data you need, and test the flow before expanding automation.